Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Woman feels ‘lucky to be alive’ after choking on screw found in Tim Hortons’ coffee

The company says it has apologized to Carolyn Wells, the owner of the store reportedly offered to buy her lunch

A woman said she feels “lucky to be alive” after a screw ended up lodged in her throat whilst drinking a Tim Hortons’ iced coffee last month.

Carolyn Wells, 46, was delivered the beverage by her daughter Shawna, 27, who stopped by after a trip to the restaurant in Port Colborne, Ontario.

“We sat down to chat. While drinking the coffee I started choking,” Wells told Black Press Media.

“I thought I was going to die. I thought it was an ice cube.”

Shawna saw her mother in distress and performed the Heimlich maneuver April 23. Following unsuccessful attempts to relieve Wells, the daughter pounded on her back.

The screw the size of her thumbnail flew across the floor, Wells said.

READ MORE: The end of double cupping: Tim Hortons ditches two cups in favour of one with sleeve

The next day, she drove to the Tim Hortons’ location that served her daughter and filed an incident report. There, the manager on duty put a $20 gift card in front of her.

“She threw down the card at me like I was nothing,” she said.

Days later, Wells said a manager confirmed with her over the phone that a screw was, in fact, missing from the store’s ice machine.

The owner of that Tim Hortons’ called Wells on May 12 and reportedly offering her an apology as well as free lunch.

“I am still scared to drink iced coffee,” Wells said.

READ ALSO: Petition urging Tim Hortons to remove freshly cracked eggs from breakfast sandwiches launched

The company told Black Press Media what happened was an “isolated incident” that prompted a thorough investigation of the store.

“We were really sorry to hear about this guest’s experience,” reads an emailed statement from the company.

“The restaurant owner and their team apologized after being contacted by the guest.”

READ MORE: Tim Hortons minimizes Roll Up the Rim contest, adopts digital play



sarah.grochowski@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Tim Hortons

 

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Just Posted

Students at Creston Valley Secondary School put together an art installation of a replica residential school room. (Photo by Kelsey Yates)
Creston students create art installation of residential school room

The replica was decorated with a small bed, school uniform, and notes written with pleas for help

An example of the kinds of invasive plants that can be found in Golden. (Tesia Hackett photo)
Golden annual weedpull back for 14th year

Invasive plants can be harmful to local ecosystems, Wildsight says

A tent housing a mobile vaccination clinic. (Interior Health/Contributed)
Second dose vaccinations accelerating throughout region: Interior Health

To date, more than 675,000 doses have been administered throughout the region

BC CDC map showing the geographic distribution of cases in the province. (BC CDC photo)
No new cases of COVID-19 in Golden

The last time the BC CDC reported a new case in the area was the week of May 23-29

Prince Charles Secondary School
School District 8 votes in favour of name change for Secondary School in Creston

In an act of reconciliation, a new name will be chosen for Prince Charles Secondary School

Bear wanders Kelowna on June 15. (Michelle Wallace/Facebook)
Bear climbs fence, uses crosswalk in Kelowna

The bear was spotted on Baron Road Wednesday evening

201 First Street West 1980s. Prior revitalization. (Photo from Revelstoke Museum and Archives)
Man who redesigned downtown Revelstoke honoured with lifetime achievement award

Robert Inwood has worked on historical projects across the province

Provincial health officer Dr. Bonnie Henry outlines B.C.’s COVID-19 restart plan, May 25, 2021, including larger gatherings and a possible easing of mandatory masks on July 1. (B.C. government photo)
B.C. records 120 new COVID-19 cases, second vaccines accelerating

Lower Pfizer deliveries for early July, Moderna shipments up

The weekly COVID-19 map for June 6 to 12. (BC CDC)
South Okanagan sees only 5 new cases in last week

The Similkameen Valley went a second week without any new cases

A heart of ribbons is seen on the fence of Highroad Academy along Chilliwack Central Road on Friday, June 4, 2021. (Jenna Hauck/ Chilliwack Progress)
Orange Heart Memorial campaign launches in Vernon on National Indigenous Peoples Day

North Okanagan Friendship Center raising funds for bench, mural memorializing 215 discovered in Kamloops

A Heffley Creek peacock caught not one - but two - lifts on a logging truck this month. (Photo submitted)
Heffley Creek-area peacock hops logging trucks in search of love

Peacock hitched two lifts in the past month

The Calgary skyline is seen on Friday, Sept. 15, 2017. THE CANADIAN PRESS/Jeff McIntosh
2 deaths from COVID-19 Delta variant in Alberta, 1 patient was fully immunized

Kerry Williamson with Alberta Health Services says the patients likely acquired the virus in the hospital

Most Read