People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

Travel industry ‘in tailspin’ as federal government adopts new COVID-19 test rules

There isn’t yet a list of approved testing agencies for the new regulations

The travel industry in Canada has been thrown into a “tailspin” by new federal rules requiring a COVID-19 test before Canadians are allowed back into the country from most international travel, says the Association of Canadian Independent Travel Advisors.

The timing of Transport Minister Marc Garneau’s announcement of the new protocol last Thursday — New Year’s Eve — could not have been worse because many agents had closed their offices for the holiday long weekend, the group said in a statement.

“The releasing of this new protocol in the afternoon of New Year’s Eve put most of our industry into a tailspin,” ACITA said.

“With no warning in place, people who had chosen to travel over the New Year were not given the opportunity to cancel or change their trips.”

ACITA is a new association started by independent travel agents last spring in part to lobby for government assistance for the industry due to challenges caused by the pandemic.

It says the testing move “seems to be having the opposite effect” from helping the industry recover.

The federal Conservatives are calling for an emergency meeting of the House of Commons to consider a study of the testing requirement, with multiple Liberal ministers asked to testify.

The change in Ottawa’s policy left travel agents like Calgary’s Janez Law scrambling to get in touch with clients who are on trips or planning to take trips.

“People don’t like it very much but what can you do, you have no choice if you want to come home, right?” she said, adding it’s difficult to provide advice to her clients because of the lack of detail in Ottawa’s plan.

She said a Canadian client now in the Philippines said she will have to endure a six-hour-plus bus trip to the capital, Manila, to get the required test to ensure she is allowed back into Canada when she returns on Thursday.

Law said such tests are expensive in most of Asia, adding the test in Manila is expected to cost $150.

Her agency, Travel Far and Beyond, specializes in arranging trips to Asia but has experienced a 90 per cent decline in volume due to the pandemic.

Law added she personally supports the idea of more testing of travellers if it makes Canada safer.

The new rules will further discourage customers who are already wary of travelling to Africa during the pandemic because of its perceived quality of health care, said Pat Littlejohn, a co-owner of Toronto’s Wild Journeys Safaris in Africa.

“We sell trips to Africa. It actually might be very difficult to obtain one of these tests in Africa before returning to Canada. This just might be an impossibility,” she said.

“To put that requirement on just seems to just shut down travel, basically.”

READ MORE: Feds weigh cutting COVID-19 sickness benefit for Canadians who have travelled

Quick tests for COVID-19 at the airport would be a much better way to proceed, she said, adding many of her clients have put their plans “on hold” until the pandemic situation clears up.

The ACITA statement says most travel clients are willing to accept an additional cost related to travel during the pandemic but fear they could face “being gouged” to get the required testing.

“Our clients, those who have travel booked, are now looking to cancel their trips, not only due to the uncertainty that arises should they have difficulty getting a test within the allotted 72-hour time frame, but also due to the additional costs associated,” the group said in its statement.

It added that travel agents have been unable to tell passengers set to depart Canada this week whether testing locations they’ve identified will be included in Ottawa’s list of approved facilities since that list hadn’t been published.

Dan Healing, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirustravel

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Amanda Parsons, a registered nurse on staff at the Northwood Care facility, administers a dose of the Moderna vaccine to Ann Hicks, 77, in Halifax on Monday, Jan. 11, 2021. THE CANADIAN PRESS/Andrew Vaughan-Pool
61 new COVID-19 cases, two more deaths in Interior Health

Twenty-nine people are in hospital, seven of whom are in intensive care

Vacciniation is underway in Golden as of Friday, Jan. 15. (Federico Gambarini/dpa via AP)
Vaccination underway in Golden

Long-term care residents and staff have been prioritized, April is the goal for public vaccination

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic in Toronto on Thursday, January 7, 2021. THE CANADIAN PRESS/Nathan Denette
253 new COVID-19 cases, 4 more deaths in Interior Health over the weekend

More than 1,000 cases in the region remain active

The BC CDC data for Jan. 3-9. (BC CDC Photo)
Golden adds 7 cases in first week of 2021; BC CDC

The numbers are down from 14 the week before

Justin Kripps of Summerland and his team have competed in Olympic action and World Cup competitions in bobsleigh. (Jason Ransom-Canadian Olympic Comittee).
QUIZ: Are you ready for some winter sports?

It’s cold outside, but there are plenty of recreation opportunities in the winter months

Syringe is prepared with one of B.C.’s first vials of Pfizer vaccine to prevent COVID-19, Victoria, Dec. 22, 2020. (B.C. government)
B.C.’s COVID-19 caseload stays steady with 465 more Tuesday

No new outbreaks in health care facilities, 12 more deaths

A couple living at the Summerland Waterfront Resort is trying to sell their unit because of strata changes which will require them to pay significantly higher strata fees or have their unit included in the resort’s rental pool (John Arendt - Summerland Review)
Couple living at Summerland resort facing high increase in strata fees

Permanent residents of Summerland Waterfront Resort told fees will more than double

(Big White Ski Resort)
28 more cases of COVID-19 linked to Big White cluster

More than 200 cases have been identified since the cluster was announced

Police are seeking further witnesses after an elderly woman who was struck by a vehicle in Salmon Arm succumbed to her injuries. (File Photo)
Salmon Arm pedestrian dies after being hit by truck along Highway 1

Collision took place on Jan. 15 in downtown Salmon Arm, police looking for witnesses

A cow moose wanders around the Silver Star Elementary School neighbourhood Tuesday, Jan. 19. (Contributed)
Moose chases two people near North Okanagan school

Conservation and dog control attending to the situation

The sale of the Kirschner Mountain Development for $22M marks the largest in Realtor history, in the Okanagan. (Contributed)
Kelowna mountain development sold for $22M

The sale of the 640-acre Kirschner Mountain development has made the history books

New Westminster TV production designer, Rick Whitfield, has designed an office in a box for British Columbians in need of a private workspace. (BC Box Office photo)
PHOTOS: B.C. man designs ‘box office’ solution for those working from home

‘A professionally designed workspace on your property, away from the distractions of home’

Chilliwack ER doctor Marc Greidanus is featured in a video, published Jan. 18, 2021, where he demonstrates and describes effectiveness of various styles of masks. (Youtube)
VIDEO: Emergency room doctor runs through pros and cons of various masks

‘We’ve been asked to wear a mask and it’s not that hard,’ Greidanus says.

(Pixabay photo)
VIDEO: Tip to Metro Vancouver transit police helps woman 4,000 km away in Ohio

Sgt. Clint Hampton says transit police were alerted to a YouTube video of the woman in mental distress

Most Read