Orchard Park Shopping Centre’s Apple Entrance. (Michael Rodriguez - Capital News)

Orchard Park Shopping Centre’s Apple Entrance. (Michael Rodriguez - Capital News)

Squabble over mask policy at LUSH in Kelowna mall

The woman filmed the encounter at LUSH Cosmetics, where wearing a mask in-store is company policy

A woman at Kelowna’s Orchard Park Shopping Centre shared a video to social media claiming she was “harassed” by employees who, in keeping with company policy, wouldn’t let her into their store without wearing a mask.

In the video originally shared Thursday on Facebook, Susan Roth Drazdoff Faechner can be seen at the entrance of LUSH Cosmetics, arguing with a security guard and three employees who appear in the background.

“I am just browsing, you are harassing me,” Faechner says in the video. Employees can be heard calmly telling her that wearing masks in-store is company policy and reminding her of online shopping as an alternative option.

The video is no longer publicly available on Faechner’s Facebook page, but it surfaced again in a Tweet by Jill Cowie, who says her daughter was among the employees at the store during the encounter.

In the video, the security guard can be seen asking Faechner for a medical note after she tells him she can’t wear a mask due to a medical condition. Faechner declines, and goes on to argue the store is “public property to walk on.” The security guard informs her that that’s not the case, and reiterates the store’s policy for customers to wear a face-covering while inside.

A number of businesses and companies have put in place mandatory mask-wearing policies in response to COVID-19. In B.C., more than 7,800 cases and 223 deaths have accumulated since the start of the pandemic.

In an email regarding the incident, LUSH marketing communications manager Rebecca Peters said masks have been, and continue to be, mandatory in their stores since July 18.

“We support how our staff handled the situation calmly and compassionately and we remain committed to ensuring the policy is followed,” she said. “The health and safety of our staff and community remain top priority as we continue to navigate these challenging times together.”

READ MORE: 3 new deaths due to COVID-19 in B.C., 139 new cases

READ MORE: Okanagan group calls for inclusive COVID-19 recovery plan

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A sign indicating a COVID-19 testing site is displayed inside a parking garage in West Nyack, N.Y., Monday, Nov. 30, 2020. The site was only open to students and staff of Rockland County schools in an effort to test enough people to keep the schools open for in-person learning. (AP Photo/Seth Wenig)
4 more deaths, 54 new cases of COVID-19 in Interior Health

This brings the total to 66 deaths in the region

A CP grain car has derailed near Field, causing a power outage. THE CANADIAN PRESS/Darryl Dyck
Train derailment knocks out power in Field

Power is not expected to be restored until tomorrow

(Pixabay)
‘Roadmap out of COVID-19’: Innovate BC’s program helping businesses recover

CEO Raghwa Gopal said the tech sector is here to help brick and mortar businesses

Castlegar Sculpturewalk 2020 – 10 Year Anniversary Sand Sculpture. (Submitted/CBT)
CBT arts and culture grant program now accepting applications

Apply through the Kootenay Columbia Cultural Alliance

Toronto Public Health nurse Lalaine Agarin makes preparations at Toronto’s mass vaccination clinic, Jan. 17, 2021. THE CANADIAN PRESS/Frank Gunn
3 deaths, 234 new cases of COVID-19 in Interior Health over the weekend

One death connected to outbreak at Kamloops’ Royal Inland Hospital, where 20 patients and 28 staff have tested positive

Dr. Penny Ballem, a former deputy health minister, discusses her role in leading B.C.’s COVID-19 vaccination program, at the B.C. legislature, Jan. 22, 2021. (B.C. government)
B.C. holds steady with 407 new COVID-19 cases Tuesday

14 deaths, no new outbreaks in the health care system

Vernon Fire Rescue Services responded to reports of a structure fire on Valleyview Place Jan. 26, 2021. (Brendan Shykora - Vernon Morning Star)
Fire snuffed in Vernon home

No visible smoke, flames from area of reported structure fire

A Cessna 170 airplane similar to the one pictured above is reported to be missing off the waters between Victoria and Washington State. Twitter photo/USCG
Canadian, American rescue crews searching for missing aircraft in waters near Victoria

The search is centered around the waters northeast of Port Angeles

Kevin Lee Barrett pleaded guilty to the aggravated assault of his mother Eleanor Holmes on Tuesday, Jan. 26. (File)
West Kelowna man who beat his mom could be sentenced up to 9 years

Kevin Barrett entered a surprise guilty plea to the lesser charge of aggravated assault on Tuesday morning

Interior Health reported two more COVID-19 deaths at Sunnybank Retirement Center in Oliver Tuesday, Jan. 26, 2021. (File photo)
COVID-19 claims lives of two more South Okanagan care home residents

Five residents of the Oliver care home have died since the outbreak was first declared

Vernon now has an approved 13 cannabis shops in town. (Jennifer Smith - Morning Star)
Vernon, the ‘Pot capital of B.C.’ greenlights two new stores downtown

Two more shops, within 240 metres, approved, despite neighbouring businesses opposition

11 more cases of COVID-19 have been linked to a cluster on Big White Mountain. Pictured above is TELUS park at Big White Ski Resort, Jan. 26. (Big White Ski Resort)
11 more cases of COVID-19 linked to Big White cluster

This brings the total case count to 225, according to health authorities in a Tuesday update

Jonathon Muzychka and Dean Reber are wanted on Canada-wide warrants. (Courtesy of Victoria Police Department)
Convicted killer, robber at large after failing to return to facility: Victoria police

Dean Reber, 60, and Jonathon Muzychka, 43, may be together

Oliver Elementary School
Former Oliver PAC treasurer charged with fraud returns to court

Belinda Yorke will be in court to fix a date for trial in February

Most Read