The first Swoop plane landed at YLW on Friday, May 24, and was greeted with a water cannon salute. (Caitlin Clow - Kelowna Capital News)

Passengers stranded in Kelowna in Swoop airline debacle could sue, expert says

Air Passenger Rights founder said Swoop breached its contract for Kelowna-Winnipeg cancellation

Swoop president Steven Greenway extended his sincerest apologies after an aircraft taking passengers from Kelowna to Winnipeg was grounded due to “unscheduled maintenance” on Monday. But for many passengers, its too little, too late.

The flight has been rescheduled to take off today—four days after the debacle.

Travellers were stranded at the Kelowna International Airport after learning they couldn’t be rebooked on a Swoop flight—some of which were told would be as soon as September 2.

“On behalf of Swoop, I would like to sincerely apologize for any inconvenience our impacted travellers have experienced due to the unscheduled maintenance to one of our aircraft,” Greenway said.

Damage was found on the body of the plane on Aug. 26, and as safety is Swoop’s No. 1 priority according to Greenway, the plane was grounded for repairs. The cause of the damage is still under investigation, he said.

READ MORE: Kelowna man allegedly bear-sprays victim, starts random bar fights

“The grounding of this aircraft caused impacts to our network through Wednesday, Aug. 28.” Greenway said in a statement. “In total, seven flights were cancelled.”

The president said Swoop is working to ensure affected passengers are provided with alternative travel arrangements in accordance with the Tariff and Flight Interruption Policies and all impacted travellers have been rebooked on the next available Swoop flight.

Air Passenger Rights founder Gabor Lukacs said not only was the company in the wrong with its response to the cancellation, but it breached its contract and broke the law.

“Passengers affected by this should sue Swoop for damages including meals, accommodation, lost wages and cost of alternative accommodation,” he said. “In addition, I encourage affected passengers to seek $1,000 in punitive damages, per passenger, due to Swoop’s high-handed behaviour.”

Passengers were told Swoop will reimburse the cost of tickets purchased from other airlines as long as they are in the same class of service—basic economy. Stranded travellers were also provided with vouchers to cover meals, hotels and transportation.

“The aircraft will return to service on Thursday, Aug. 29,” Greenway said, but many passengers turned to social media to say they have already figured out a way home and many said they will not fly Swoop again.

“Safety will always be at the forefront of our decision making and we sincerely apologize for the inconvenience to our impacted travellers.”

READ MORE: Rats rear their pointy heads in Shuswap

READ MORE: Reservist with alleged links to neo-Nazis relieved of duties, reported missing


@caitleerach
Caitlin.clow@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Wrangle the Chute returns to Kicking Horse

Wrangle the Chute will be returning to Kicking Horse Mountain Resort from… Continue reading

Kicking Horse Update Friday January 17

Kicking Horse reports 10 cm of snow in the last 24 hours,with… Continue reading

Highway Update Friday January 17

On Highway 1, watch for slippery sections between Three Valley Avalanche Gate… Continue reading

Golden nominated for Kraft Hockeyville 2020

Nominations close on Feb. 9.

Kicking Horse Update Thursday, January 16

Kicking Horse reports 3cm of snow in the last 24 hours,with snow… Continue reading

Kids across Canada more at risk of hospitalization from flu this season: doctor

Dr. Theresa Tam said influenza B does not usually peak until February or later

Closed mills, housing surge support a positive forecast for lumber industries

B.C. lumber producers have closed mills accounting for 18% of province’s capacity, RBC report says

Good Samaritan pays part of rent for B.C. woman facing eviction in can-collecting dispute

Zora Hlevnjak, 76, supplements her pension by collecting cans and receiving public donations

Kelowna’s ‘Baby Mary’ finds biological parents after more than 30 years

Geneologist and DNA test helped her connect with her biological parents

Kelowna hotel to award couples for baby-making with Nooner deal

The deal includes a free stay every Valentine’s Day for the next 18 years

On the job hunt with Nelson’s Make A Change Canada

The employment charity is organizing next week’s Kootenay Patricks, Montreal Canadiens game

‘Scariest boat ride of my life’: Passengers trapped by ice on rocky B.C. ferry sailing

The Nimpkish docked in Bella Coola on Jan.12 coated in a thick layer of ice

B.C. pair ordered to pay $55,000 for oil tank discovered four years after selling home

Judge says defendants breached contract, despite being unaware of tank until basement flooded

Canada to give $25,000 to families of each Canadian who died in Iran plane crash

Prime Minister Justin Trudeau also made it clear that Canada still expects Iran to compensate victims

Most Read