Kids Help Phone to launch 24/7 online chat for B.C. youth

The youth counselling service says the move comes to meet greater needs by kids in Canada

Kids Help Phone will be offering their live chat service 24/7 in Canada by the end of 2018, as more youth turn to counsellors through instant messaging rather than over the phone.

“[We’ve been] doing about half of our service through phone and half through live chat,” chief youth officer Alisa Simon said.

The nationwide youth counselling service started the online instant-messaging option for 40 hours a week in 2013, after seeing more young people wanting to reach out “with their fingers instead of their voice,” she said.

The response was huge. “They were reaching out with really serious concerns – a lot of conversations about suicide, abuse and neglect.”

So many youth prefer instant messaging because of the increased sense of anonymity, Simon said, and because they aren’t comfortable speaking about their problem and can review the conversation.

Simon said round-the-clock service, thanks to a $1-million donation by the Royal Bank of Canada, will especially help youth in B.C., who could only use it until 11 p.m. previously.

“What we found was that a lot of youth were coming to the chat service when it would be closed,” Simon said. But those kids wouldn’t necessarily call the 24/7 phone line.

READ MORE: Have you talked to your kids about staying safe online?

WATCH: How to talk to your kids about 13 Reasons Why

In 2017, eight per cent of the instant messaging sessions at Kids Help Phone came from B.C. – a number anticipated to increase.

Kids in Canada are most likely to reach out to counsellors with issues of anxiety. Suicide is often the third most common issue in other provinces, but it’s the second most common in B.C. More youth here also speak out on abuse than in the rest of the country.

“The good news is that every time those young people reach out to us, we have a moment where we’re able to save their lives,” Simon said. “The courage that it takes those young people to reach out in those really dark moments is really important to us.”

Youth can visit kidshelpphone.ca to chat with a counsellor, or call 1-800-668-6868.

If you or anyone you know needs support for depression or suicide-related mental health problems, call the Canadian Assistance in Suicide Prevention 24/7 hotline at 1-888-353-2273.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Widow’s petition demands mandatory training for truckers

Truck driver Stephen Babij was killed in a head on semi truck collision near Revelstoke in 2017

Double Subway robbery along Highway 1

RCMP say the two incidents are most likely connected

Inquiry begins into West Kootenay RCMP shooting death

Const. Jason Tait faces charges in the 2015 shooting death of Waylon Jesse Edey in Castlegar

Town of Golden seeks to stretch funding with beautification grant

In an effort to stretch Union of British Columbia Municipalities (UBCM) funding… Continue reading

Golden Rockets make playoffs for first time in four years

The Golden Rockets have scored themselves a spot in the Kootenay Ice… Continue reading

Canada’s archive buys rare book that hints at Nazi plans for North America

The 1944 book may have served as a blueprint for a Nazi purge

47 men arrested by Vancouver police for allegedly seeking sex with teenage girls

Seven of those arrested have been charged as part of a two-month operation

B.C. hospital apologizes for veteran’s five-day hallway stay

Clinical director of Victoria General Hospital says case of retired veteran ‘definitely excessive’

Speaker Darryl Plecas says ‘justice’ needed for legislature employees

Plecas spoke to media at the opening of a pedestrian and cycling bridge in Abbotsford Wednesday

Advocate hopes B.C. legislature scandal leads to more transparency

‘Depressing’ that it takes a scandal to inspire freedom of information reform, says Sara Neuert

‘Dr. Lipjob’ avoids jail, gets 30-day suspended sentence

She will have to serve the 30 days in prison if she commits a breach during her two-year’s probation

Kootenay boy, 10, brave in the face of cancer

Fernie Ghostriders vs. Kimberley Dynamiters game to raise funds for young fan fighting cancer

B.C.-Alberta healthcare access issues continue across Kootenays

MLA investigates rumours patient transportation services stop at the border

Ex-Mountie involved in Taser death at Vancouver airport sues government

Kwesi Millington claims he acted in accordance with RCMP training

Most Read