Fire department only able to help if they’re going to the right address

Golden Fire Rescue can only respond to calls for service as well as they are reported.

Without proper direction, the fire department can find themselves on the wrong end of town, at no fault of theirs, explains fire Chief Dave Balding. When someone calls for emergency services, it is important that they have the address correct, and that includes streets, avenues, and the direction north or south in Golden. For example, 14th Street South is a seven-minute drive from 14th Street North, and those seven minutes could be life altering for someone in serious medical condition. Without the proper address, fire services could be headed in the complete wrong direction.

“I would suggest that residents become familiar with the street number or name,” Balding said. “If we can’t find you, we can’t help you.”

Mike Pecora said the fire department has already had nearly a dozen calls that have directed them to the wrong location in 2018 alone.

Occasionally, the problem is that buildings are addressed on the wrong side of the building.

“If you’re unsure, contact the Town,” Balding said.

Another useful thing residents can do to ensure they are found in the case of emergency is to leave their contact number with the 911 operator, who will pass it along to the emergency services required. The 911 operators are not based in Golden, and may not be familiar with the landscape.

A recent call the fire department responded to was a man in a cardiac emergency. The fire department and the ambulance both drove around trying to locate the address, which was incorrectly reported.

“Fortunately, we were able to track it down. It took us about 20 minutes,” Pecora said.

When residents are reporting emergencies, it is very helpful to stay on the scene, in case the fire department or other emergency services require further information. Especially with emergencies on the highway or out of town. Balding says if the department ends up on a “wild goose chase” out of town, it pulls resources available in town to deal with it.

“Part of the problem is if there’s a genuine emergency, precious time is ticking by,” he added.

Knowing your correct address might seem trivial, but it is important information to be sure of. Anyone who is unsure if the address on their building is correct should contact the Town of Golden. In the winter, snow banks pose another challenge for emergency services. Ensuring the number is visible and high enough from the ground can help emergency services locate the address quicker. If the number is low or not clearly displayed, it can get covered in snow and pose visibility issues.

In the face of emergency, knowing the address is key information. Other information like emergency contacts, and any prior medical records can help too. Many modern cell phones have emergency call and information available from the lock screen. Knowing how to install this information and properly use the service can come in handy when a person is experiencing a medical emergency, or another person is trying to assist them. Pecora suggests people take a look at the device they probably carry with them every day to see if the services are available on their device.

Just Posted

Castlegar bridge designed by architect of collapsed Italian bridge

Riccardo Morandi designed the Kinnaird Bridge, which is part of Highway 3.

Mountain Minute August 16

Golden’s weekly 60-second news recap… Continue reading

UPDATE: Fire forces closures and delays on Highway 3 at Kootenay Pass

Motorists should detour using Kootenay Lake ferry

Evacuation alert issued for City of Kimberley

Three hours after an evacuation order was issued for the St. Mary Valley, an evacuation alert was issued for the nearby community of Kimberley.

Editorial: Twinning the highway is integral to safety

This weekend, I was heading east from Kinbasket Lake, returning home after… Continue reading

PHOTOS: B.C. city wakes up to darkness under wildfire smoke

The rest of the province also dealing with thick haze as smoky skies continue

Safeway union urges prejection of mediator recommendations

Says mediator asks for too many concessions

Fire chases B.C. crews out of their own camp

Crews in Burns Lake had to leave after a wildfire reportedly overtook their sleeping quarters

To address peacock problem, B.C. city moves ahead on trapping plan

Surrey’s new bylaw focuses on ensuring people no longer feed the birds, ahead of relocation

Hospitals to see ‘delays’ in care after losing Saudi students, health group says

About 1,000 Saudi residents called back to kingdom after suspending diplomatic relations with Canada

Bernier diatribe against ‘extreme multiculturalism’ boosts Liberal coffers

Party spokesperson Braeden Caley says online donations doubled, social media engagement quadrupled

‘Disjointed’ system hinders British Columbia First Nations in wildfire fight

More than 550 wildfires were burning in B.C. and crews were bracing for wind and dry lightning

Federal government announces over $115 million to Royal Canadian Navy

Defence Minister Harjit S. Sajjan was at Victoria’s CFB Esquimalt to announce missile system upgrades

RCMP nab prolific car thief after month-long, B.C.-wide search

A province-wide warrant was issued for Brian Robert Stephan in June for a litany of offences

Most Read