Child advocate says protection system failing

Computer network crashes again after cabinet ministers said it was fixed; advocate says domestic violence reports getting lost

Representative for Children and Youth Mary Ellen Turpel-Lafond

VICTORIA – B.C. government officials say the latest problems in their new computer system for child protection files are being fixed after a week of disruptions, but the province’s independent child advocate says she’s heard that before.

Mary Ellen Turpel-Lafond told a committee of MLAs Wednesday that the Integrated Case Management (ICM) computer system hasn’t worked consistently since it was put in place two years ago. The system records information for social workers on threats to children, court protection orders and general information on social assistance and children in government care.

The latest failure may have left safety warnings unrecorded, and social workers could be entering a home without knowing if there are weapons or other threats, Turpel-Lafond said. She called for an independent review of the $180 million computer system to see if it is adequate.

“They launched this, and it didn’t work,” Turpel-Lafond said. “It couldn’t print a report for court for six months. Furthermore, it has been launched in other jurisdictions and failed. The same product was used in Australia and didn’t work.”

Citizens’ Services Minister Andrew Wilkinson assured reporters Wednesday that the ICM system had been restored to full operation. That changed by the afternoon question period, when NDP critic Carole James said calls were still coming in about system failures. Wilkinson said the system was being “rebooted” again after another crash.

Children and Family Development Minister Stephanie Cadieux said social workers have backup protocols when the computer system is down for power failures or other emergencies. They take reports on paper and phone urgent information to other offices, as they do when ministry offices are closed, Cadieux said.

Social Development Minister Don McRae said regular social assistance payments were processed normally on April 24, and his ministry staff have the ability to issue emergency assistance payments as needed by issuing paper cheques.

Turpel-Lafond said she had a call in the past week from a father of three young children who couldn’t get a payment because no one in the office knew how to issue a cheque. And she said the loss of domestic violence warnings for social workers and police is an ongoing problem.

“Everybody who works in the child welfare safety system knows that you need to keep good identifying information about the adults in a child’s life,” Turpel-Lafond said.

James said there have also been reports that emergency meal vouchers and grocery cards were not available from social assistance offices due to recent problems with the ICM system.

 

Just Posted

Two killed in two-vehicle crash on Highway 1

RCMP are investigating the cause of the crash

Your weekly Mountain Minute

This week’s top stories… Continue reading

Highway 1 closed to due fatal accident east of Revelstoke

A dump truck lost control and the driver was ejected

Turning Back the Pages: Donald was a happening place before the fire

By Colleen Palumbo Recently, the Golden Museum came into possession of a… Continue reading

VIDEO: Young couple found dead in northern B.C. had been shot, police say

Chynna Noelle Deese of the U.S. and Lucas Robertson Fowler of Australia were found along Highway 97

VIDEO: Man found dead near B.C. teens’ truck could be linked to a double homicide

RCMP said they are looking for Kam McLeod, 19, and Bryer Schmegelsky, 18, of Port Alberni

Latest plan is to fly trapped fish by helicopter over Big Bar slide

Multi-pronged plan set in motion to freesalmon blocked by landslide in the Fraser River

Family of missing B.C. senior with dementia frustrated with situation, heartened by community support

Nine days since Grace was last seen the question remains: ‘How can an 86-year-old just disappear?’

B.C. removes personal limits for bringing home out-of-province alcohol

Previous relgulations placed limits on the amount of liquor that B.C. residents could bring home

Unsealed record suggests U.S. man convicted of murdering Vancouver Island couple left DNA on zip tie in 1987

William Talbott is set to be sentenced Wednesday in the murders of Jay Cook and Tanya Van Cuylenborg

Okanagan Air Cadet challenges gender-exclusive haircut policy

Haircut regulation inspires challenge around gender identity

VIDEO: Bystander training gains traction as tool to prevent sexual harassment, violence

Julia Gartley was sexually assaulted after an event, and no one stepped in to help

Two brands of ice cream sandwiches recalled due to presence of metal

The Canadian Food Inspection Agency issued a recall on Iceberg and Originale Augustin brands

Most Read