Marc Garneau, minister of transportation and infrastructure, speaks during a funding announcement on Wednesday at the Port of Nanaimo’s cruise ship terminal. Garneau announced that the federal government is investing $46.2 million to expand the Nanaimo Port Authority’s Duke Point operations.

Marc Garneau, minister of transportation and infrastructure, speaks during a funding announcement on Wednesday at the Port of Nanaimo’s cruise ship terminal. Garneau announced that the federal government is investing $46.2 million to expand the Nanaimo Port Authority’s Duke Point operations.

As air rights rules set to land, Garneau readies to overhaul airport operations

This is the second phase of passenger-rights rules

Federal regulators are hoping a wave of new air passenger rights arriving this weekend will take the humbug out of holiday travel.

New rules will take effect on Sunday affecting flight delays and cancellations, including requiring airlines to seat parents beside or near their children at no extra cost, and compensate flyers for delays and cancellations within an airline’s control. Delays resulting from weather or mechanical issues are exempted.

The regulators are also promising public awareness help in the face of polling that suggests many people boarding flights don’t know about the new regime.

This is the second phase of passenger-rights rules. The first ones landed in mid-July and required airlines to compensate and respond to tarmac delays, denied boardings and lost or damaged luggage.

Transport Minister Marc Garneau’s mandate letter also shows he is to look at a much broader change to how Canada’s airports operate.

The marching orders from Prime Minister Justin Trudeau include making planes and trains more accessible; making Canada’s airports more efficient and accountable to travellers; and set standards to limit the amount of time travellers spend waiting at airport security.

“The model that has existed with our airport authorities for over 20 years has been a very good model, but it’s 20 years old and the world has changed,” he said.

“It’s a good time to re-look at the governance and the way things operate within our airports.”

The mandate letter was made public Friday morning just as Garneau was talking about the new suite of passenger rights.

ALSO READ: Travellers know little about air-passenger rights, Canadian poll suggests

AirHelp, a Berlin-based passenger rights company, has said the exemptions for weather or mechanical malfunctions doesn’t encourage airlines to avoid “so-called undiscovered issues” and allows them to sidestep compensation by pointing to malfunctions on the tarmac.

Other consumer rights advocates say getting monetary compensation is tough because it requires passengers to present evidence that is in the hands of the airline.

The rules rely on travellers filing complaints with airlines or, as a last resort, the Canadian Transportation Agency.

Agency chair Scott Streiner, said the number of complaints about air travel continues to rise and will likely top 10,000 for 2019.

Streiner said he was satisfied with the airlines’ overall efforts to comply with the first wave of rules and expected the same in the coming weeks. He also noted his agency didn’t hesitate to fine companies found in violation of the rules already in place.

But six months into the new regime, it isn’t clear how well things have worked because data about complaints rests with air carriers and isn’t yet public, said Ian Jack, the Canadian Automobile Association’s managing director of government relations.

A CAA-commissioned poll made public Friday found that just over half of respondents said they hadn’t heard or read anything about the rules aiming to protect flyers caught in travel nightmares.

“We clearly need a lot more public education on this so that people actually understand they’ve got these rights and that they start understanding how to exercise them,” Jack said.

“In order to get your rights, you need to know about them. So clearly the government and the carriers need to do a better job of letting people know about this new regime or it’s simply not going to work.”

The Leger poll of 1,517 respondents was conducted between Nov. 27 and Dec. 4, but can’t be assigned a margin of error because internet-based polls are not considered random samples.

John McKenna, who heads the Air Transport Association of Canada, said the stiff penalties could encourage carriers to exploit loopholes to avoid paying them.

“The greater that compensation level is, the more that’s going to incite the operators to be, well, creative in how they manage it,” McKenna said.

“We certainly don’t encourage that kind of stuff.”

Air Canada and Porter Airlines, as well as 15 other carriers and two industry groups, launched a legal challenge to the new rules over the summer, arguing the regulations exceeded the CTA’s authority. The legal challenge is currently before the Federal Court of Appeal.

Jordan Press, The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

People are shown at a COVID-19 vaccination site in Montreal, Sunday, April 18, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
211 new COVID-19 cases in Interior Health over the weekend

Currently, there are 875 active cases of the virus in the region

A nurse prepares a dose of the COVID-19 vaccine in Kelowna on Tuesday, March 16. As of April 19, more than 230,000 doses have been administered across the Interior Health region. (Phil McLachlan/Black Press)
More than 230K doses of COVID-19 vaccine administered across Interior Health

A total of 220,216 first doses and 13,775 second doses have been given to residents across the B.C. Interior

Families of two of three workers killed in a train derailment near Field, B.C., in 2019 have filed lawsuits accusing Canadian Pacific of gross negligence. The derailment sent 99 grain cars and two locomotives off the tracks. THE CANADIAN PRESS/Jeff McIntosh
Families of workers killed in Field train derailment allege negligence in lawsuit

Lawsuits allege the workers weren’t provided a safe work environment

Golden locals help clear up some of the invasive species that exist along the banks of the Kicking Horse River through Wildsight Golden’s annual community weed pull. (Wildsight Golden photo)
Wildsight Golden celebrates Earth Day online

COVID has prevented an in-person celebration

Each spring, the Okanagan Fest-of-Ale is held in Penticton. This year, as a result of the COVID-19 pandemic, the festival will not be held. However, beer is still available. How much do you know about this beverage? (pxfuel.com)
QUIZ: How much do you really know about beer?

Put your knowledge to the test with this short quiz

Sunday’s storm rocked one of the ferries crossing Kootenay Lake. Photo: Dirk Jonker
VIDEO: Storm makes for wild ferry ride across Kootenay Lake

The video was captured by ferry employee Dirk Jonker

A strange odour at a West Kelowna apartment building prompted the evacuation of 150 residents on Sunday morning, April 18. (Aaron Hemens - Capital News)
‘Do not occupy’ order lifted, residents of West Kelowna apartment allowed to return home

The building was evacuated early Sunday morning due to a strange smell

Vernon Search and Rescue’s helicopter team was asked to be on standby to rescue a missing hiker in Naramata. (Air Rescue One/VSAR photo)
Lost hiker rescued in Okanagan Mountain Park

COSAR, PENSAR, and VSAR worked together to rescue a hiker in Okanagan Mountain Park

Pharmacist Barbara Violo arranges all the empty vials of the Oxford-AstraZeneca COVID-19 vaccines that she has provided to customers at the Junction Chemist which is a independent pharmacy during the COVID-19 pandemic in Toronto, on Monday, April 19, 2021. THE CANADIAN PRESS/Nathan Denette
Increased COVID-19 activity brings vaccine clinic to Enderby

Registration opens Tuesday, April 20 for May clinic for anyone over the age of 18

(New Westminster Police)
4 youth arrested after 30-person brawl in New Westminster leaves 1 seriously injured

Police are looking for witnesses who saw the incident take place

South Surrey’s Paul Cottrell, who works with the DFO, tows a grey whale out of Semiahmoo Bay Sunday. (Contributed photo)
Dead whale floating near White Rock towed to shore for necropsy

Animal has been dead since at least April 15

courts
Penticton man guilty of assaulting young boys

Bryan Lamb was found guilty of two counts of assault

Abandoned Rail Brewing Company, located at 1220 Davenport Ave. on the KVR trail, has applied to the City of Penticton for a manufacturing facility and lounge endorsement. The city will review the application in their April 20, 2021 council meeting. (City of Penticton photo)
A new brewery could be coming to the KVR trail in the South Okanagan

The patio would seat up to 113 just 10 feet from the trail

Sunday’s storm rocked one of the ferries crossing Kootenay Lake. Photo: Dirk Jonker
VIDEO: Storm makes for wild ferry ride across Kootenay Lake

The video was captured by ferry employee Dirk Jonker

Most Read