Disney Plus streaming service hits Canada with tech hurdles

Service costs $8.99 per month, or $89.99 per year, in Canada

The Walt Disney Co. logo appears on a screen above the floor of the New York Stock Exchange. THE CANADIAN PRESS/AP Photo/Richard Drew

Disney Plus has arrived in Canada, becoming the newest player in the growing menu of TV options, but some users say they’ve encountered technical problems trying to access the streaming platform.

A number of Canadians took to social media on Tuesday complaining they were unable to sign up for the service, which debuted a few hours earlier. Some posted screenshots of error messages that included characters from Disney’s animated movies “Wreck-It Ralph” and “Ralph Breaks the Internet.”

Other users in several regions of Canada say they received error messages which blocked them from the service, telling them they lived outside the countries where Disney Plus was available. A representative for Disney provided a written statement, but did not address the specific technical problem.

“The consumer demand for Disney Plus has exceeded our high expectations,” wrote spokesman Peter Pitino.

“We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”

Disney’s streaming service comes stacked with an extensive library of Disney titles, which range from animated classics “The Lion King” to Disney TV movies from decades past. There’s also a number of selections from the 20th Century Fox film library the company acquired earlier this year, including “Never Been Kissed,” “The Sound of Music” and “Home Alone.”

The new Star Wars spinoff TV series “The Mandalorian” is among the most anticipated titles on Disney Plus, and it too encountered hiccups on its debut.

Some viewers say they were initially unable to play the episode when they pulled it up, while others could hear the audio from the show, but the image was pixelated.

In Canada, Disney Plus costs $8.99 per month, or $89.99 per year, for a vast selection of offerings from Disney’s many brands, which include Pixar, Marvel and National Geographic.

There’s also an array of original TV series and films, including an episodic update to “High School Musical,” and a live-action remake of “Lady and the Tramp.”

However, not all Disney titles available stateside can be watched in Canada. Among the titles missing from the collection in Canada is “High School Musical 2,” and TV series “X-Men: Evolution” and Marvel series “Runaways.”

Viewers can sample the service with a free seven-day trial.

READ MORE: Apple rolls out new streaming TV service for $5 a month

Disney is banking on its appeal out of the gate, with Disney Plus launching in North America across nearly all major mobile and connected TV devices. That’ll give viewers an opportunity to sign up whether they use Apple, Google, Microsoft, Roku or Sony products.

David Friend, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Sternwheelers once plied Okanagan Lake

Vessels once transported passengers and goods along the Okanagan Valley

Fires ignite on Revelstoke’s Mt. Begbie; Kamloops Fire Centre blazes holding

Crews working throughout region over holiday weekend to contain wildfires

QUIZ: How much do you know about British Columbia?

On this B.C. Day long weekend, put your knowledge of our province to the test

QUIZ: How much do you know about British Columbia?

On this B.C. Day long weekend, put your knowledge of our province to the test

Fourteen blazes sparked in Kamloops Fire Centre

Lightning the suspected cause of all fires but one; cause of Solco Creek blaze remains unknown

VIDEO: Otter pups learn to swim at B.C. wildlife rescue facility

Watch Critter Care’s Nathan Wagstaffe help seven young otters go for their first dip

Wildfire burning out of control at Dry Lake near Princeton

Hot, dry conditions affecting containment efforts

Plane crashes into Nelson supermarket parking lot

Pilot and passenger have minor injuries

Thompson Okanagan Tourist Association: Who can’t access your business?

TOTA launches video to encourage proprietors to remove barriers

Shuswap pet nutritionist, raw diet advocate to be featured in national magazine

Sicamous-based Deanna Larocque building reputation for canine support

BC RCMP notify IIO BC of incident involving police dog in Kelowna

A suspect and a police dog were taken to receive medical treatment after an incident on Aug. 1.

Alberta man presumed to have drowned after cliff jumping in Peachland

Emergency responders began rescue efforts at around 2:40 p.m. on Aug. 1.

Michael Buble among 13 British Columbians to receive Order of B.C.

Ceremony will be delayed to 2021 due to COVID-19

U.S. border communities feel loss of Canadian tourists, shoppers and friends

Restrictions on non-essential travel across the Canada-U.S. border have been in place since March 2`

Most Read