ICBC sells its products through a network of 900 private insurance brokers around B.C. (Tom Fletcher/Black Press)

ICBC needs brokers, online renewals ‘not a priority,’ David Eby says

Crashes, court cases driving Crown corporation costs

The notion that the Insurance Corp. of B.C. could save lots of money by shifting to online vehicle insurance renewals is not valid, B.C. Attorney General David Eby says.

ICBC uses a network of private insurance brokers to sell its policies, and they are currently working through major changes as B.C. drivers come in to renew their vehicle insurance under new rules that took effect in September. Those include registering occasional drivers and paying a new risk-based insurance premium calculated on regional and personal accident records.

“Brokers are more important than ever to talk to people through these changes, to understand how listing or not listing somebody on their insurance could affect their insurance pricing and their liability,” Eby said last week. “It’s really important that people be able to talk to a real person. And if ICBC eliminated brokers they’d have to bring that in-house, it would result in very significant hiring of people at a help desk of some kind, to assist people through the online process.”

With ICBC paying hundreds of millions each year to insurance offices for their services, it’s been suggested that moving to online insurance renewals would save big money as the corporation struggles to break even. Eby says that’s not the case.

“It’s not a zero-sum game where you eliminate the brokers and then everything’s free,” Eby said. “If you set up an online renewal system for ICBC, people will have difficulty with it, they’ll have questions about it. You need people to respond to their questions, you need to train them, you need to set up the infrastructure.

“It’s a very significant project. We haven’t done the detailed work yet about how much that would cost, because basically we’ve been plugging the holes in the bottom of the boat right now, getting ICBC’s finances turned around.”

RELATED: B.C. activates speed cameras at high-crash intersections

RELATED: Eby warns trial lawyers about ICBC court challenges

ICBC reports to government show $434 million in commissions to its 900-member Autoplan broker network in 2016-17, up to $490 million in 2018-19.

ICBC pays a flat fee to brokers for selling basic insurance and a sliding scale for optional insurance, where it competes with private insurance companies. Optional commissions were reduced in September from 19.93 per cent to 19 for the lowest-risk optional customers, and from 15.5 to 15 per cent on average, an ICBC spokesperson confirmed to Black Press on Monday.

ICBC’s first quarter results this year suggested it may be getting back into the black, with a net income of $55 million for April through June 2019. That comes after two years of deficits totalling $2.5 billion, and a bailout in this year’s B.C. budget to keep the corporation solvent as it struggles with rising crash rates and legal costs.

Eby said his latest reports show a slight decrease in crash rates for the current year. The NDP government has upgraded intersection cameras at 140 high-accident intersections to run 24 hours a day, and to issue speeding tickets to the owners of vehicles that exceed the speed limit by an undisclosed amount as they pass the cameras. The province has also cracked down on distracted driving, particularly use of phones.

The main reforms to ICBC came earlier this year, as the government brought in a $5,500 cap on “pain and suffering” awards, introduced a civil resolution tribunal to keep minor disputes out of court, and imposed limits on expert witnesses for cases where injured people sue ICBC.

The Trial Lawyers Association of B.C. has challenged all three of those in court, and won a judgment on the expert witnesses that the province may appeal or overturn with new legislation.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislature

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Four staff members at the Okanagan Men’s Centre have tested positive for COVID-19 since Oct. 23, 2020. (Adult and Teen Challenge OMC photo)
Four positive COVID-19 cases at Okanagan Men’s Centre

Those affected are staff and have been in isolation since Oct. 23

The Physicians of Golden are recommending to follow BC Centre for Disease Control guidelines this weekend and to have a safe Halloween celebration. (Physicians of Golden photo)
Physicians of Golden back up BC CDC Halloween guidelines

There’s a couple tips for how to safely celebrate Halloween at home

The intersection of Highway 95 and Park Drive is currently under construction as a part of this project. (Claire Palmer photo)
Traffic pattern changes and construction on Highway 95 in Golden

The work is a part of preliminary work for the final phase of the Kicking Horse Canyon Project

Kicking Horse Mountain Resort will be looking to crack the Top 10 Ski Resorts list by USA Today for the second straight year. (Claire Palmer photo)
Kicking Horse tapped as one of North America’s favourite ski resorts

The resort finished in tenth in the same poll last year

The Golden Food Bank will host its third annual Trick or Eat fundraiser this Halloween. The food bank has experienced a rise in clients since the onset of the pandemic. (File photo)
Golden Food Bank to hold third annual Trick or Eat fundraiser

The fundraiser will look a bit different from years past as the event is adjusted for COVID protocal

A woman wears a face mask and plastic gloves while browsing books as a sticker on the floor indicates a one-way direction of travel between shelves of books at the Vancouver Public Library’s central branch, after it and four other branches reopened with limited services, in Vancouver, on Tuesday, July 14, 2020. (THE CANADIAN PRESS/Darryl Dyck)
B.C. reports 234 new COVID cases, 1 death of senior who had attended small birthday party

Roughly 5,700 people are isolating due to being exposed to a confirmed case

RCMP. (Phil McLachlan - Black Press Media)
Crime up 31 per cent in Vernon in 2019: Statistics Canada

Increase includes a 45 per cent rise in violent Criminal Code violations

A Tuesday Oct. 27, 2020 apartment fire in Penticton killed two and displaced dozens more. (Brennan Phillips - Western News)
Fatal Penticton apartment fire deemed accidental

The blaze gutted an apartment building on Tuesday morning, killing two people and displacing dozens

A nurse performs a test on a patient at a drive-in COVID-19 clinic in Montreal, on Wednesday, October 21, 2020. THE CANADIAN PRESS/Paul Chiasson
Interior Health reports seven more COVID-19 cases

Eighty-nine cases remain active, none of whom are currently hospitalized

Burnaby RCMP responded to a dine-and-dash suspect who fell through a ceiling in March 2020. (RCMP handout)
VIDEO: Suspected dine-and-dasher falls through ceiling of Burnaby restaurant

A woman believed to be dashing on her restaurant bill fell through the kitchen ceiling

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

This Photoshopped version of the crosswalks near the entrance to the Salmon Arm Arts Centre on Hudson Avenue show what is proposed to help create safety for and show inclusivity to the LGBTQ2S+ community. (Salmon Arm Arts Centre image)
Tri-rainbow crosswalk and Progress flag requested to help make Salmon Arm safe

Council will consider budget requests to help make city inclusive to LBGTQ2S+ community

A can of Canada Dry Ginger Ale is shown in Toronto on Thursday Oct. 29, 2020. The maker of Canada Dry Ginger Ale has agreed to pay over $200,000 to settle a class-action lawsuit launched by a B.C. man who alleged he was misled by marketing suggesting the soda had medicinal benefits. THE CANADIAN PRESS/Joseph O’Connal
B.C. man’s lawsuit over marketing of Canada Dry ginger ale settled for $200K

Soda’s maker, Canada Dry Mott’s Inc., denied the allegations and any liability

Animal care manager Tracy Reynolds confirmed the lynx is the same wildcat that was spotted wandering North Kamloops in broad daylight on Sunday, Oct. 25. BC Wildlife Park.
Lynx found wandering Kamloops taken to BC Wildlife Park

While the lynx’s outward appearance was deemed normal, it actually had an abdominal infection

Most Read